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Terms & Conditions

Terms of Sale

(1) Introduction

Please read these terms of sale carefully as you will be legally bound by these terms should you agree to them when ordering through our website.

You will be asked to expressly agree to these terms of sale before you can place any order for products from this website.

(2) Interpretation

In these terms of sale, “we” means Auto-Click (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).

(3) Order process

The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps:

We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.

The only language in which we provide these terms of sale is English.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors by confirming the final details at the final stage of the checkout process. You may correct those input errors before placing your order by selecting the back button to correct any errors.

(4) The products

The products offered are as the item description shown on the relevant product page.

Images are for reference only. Colours are indicative but are not guaranteed due to Manufacture date, design changes, and product updates.

You agree (unless explicitly requested at checkout) to the substitute of any product/s which are either obsolete, depleted, out of stock due to unusual world wide demand or other sourcing issues beyond our control (including Covid-19 restrictions). This may on occasion include pattern and/or replacement parts. 

Any terminals, pins, sockets, TPAs, wedge locks, seals, or any other such part excluding the housing, are supplied gratis (completely free of charge), and may not be original parts by the housing manufacturer unless explicitly stated on the product page. Parts supplied in addition to the housing FOC do not form part of the sale, do not come with any warranty, and will be supplied based on our current stock. Terminal size or part number may not be specified. Original and specific parts are available to buy separately for additional cost if required.

If any part/s of any order is/are not in stock, you agree to receive a partial delivery of any order for which any part is out of stock or put on to back order. If any part is unlikely to come in to stock within 14 days, we will refund the amount for such part/s and deliver the remainder of the order.

Any claim for shortage, damage or incorrect supply must be made to us in writing by email within 72hrs from the date of delivery.

Any claim under quality issues must be made in writing by email within 30 days of delivery.

Any claim made outside of this time will not be valid.

(5) Price and payment

Prices for products are quoted on our website. The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product's correct price will be stated when you pay for the product.

In addition to the price of the products, you [will/may] have to pay a delivery charge, which will be as stated when you pay for the product.

Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.

(6) Your warranties

You warrant to us that:

(a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;

(b) the information provided in your order is accurate and complete;

(7) Delivery policy

We will arrange for the products to be delivered to the address for delivery indicated in your order.

We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 10 working days of the date of our order confirmation.

Our standard shipping fee includes our nominal pick and pack service, and all required packaging.

(8) Risk and ownership

Title to the goods remain with us until full payment including all taxes and delivery charges is received.

(9) Consumers: returns policy

This Section applies to EU consumers (private individual not buying in connection with a business), not business customers. If you are a business customer, the applicable returns policy is set out in Section [12].

You may cancel this contract at any time within 30 days after the day you received the relevant products or products (subject to the limitations set out below).

In order to cancel a contract in this way, you must give to us written notice of cancellation.

[You will not have any such right insofar as a contract relates to: (i) the supply of any products which constitute audio or video recordings or computer software which have been unsealed by you; (ii) the supply of products the price of which is dependent upon fluctuations in financial markets which we cannot control; (iii) the supply of newspapers, periodicals or magazines; (iv) the supply of goods made to your specifications or clearly personalised; or (v) the supply of goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.]

You are required to take good care of the goods whilst in your possession and you are liable for the costs in returning the goods to us.

If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.

(10) Consumers: statutory rights

If you are a consumer, any statutory rights which you have, which cannot be excluded or limited, will not be affected by these terms of sale.

(11) Business customers: limitation of warranties

This Section applies only to business customers.

We warrant to business customers that the products purchased from our website will:

(a) conform in all material respects to any applicable specification of such products [published on our website / issued by us]; and

(b) be free from material defects in materials and workmanship for a period of [1 year] from the date of delivery of the products.

(12) Business customers: returns policy

This Section applies to business customers, not consumers. If you are a consumer, the applicable returns policy is set out in Section [9].

Business to Business orders are not returnable unless faulty in which case will be replaced unless we explicitly agree otherwise. Products may only be returned to us with our prior written agreement and approval [at your expense,] and according to our directions. We will arrange the return of any products you wish to return using our appointed courier. You will be responsible for any and all charges we incur in arranging collection and shipment of the returned goods which will be deducted from the total amount of refund. This will also include an additional 10% restocking fee. Any products returned in contravention of this Section will not be the subject of any refunds or replacements and you will continue to be liable for payment of the price of such products. To request a return, log in to your account and request a return, subject to the above clause. 

If you wish to cancel a B2B order before shipment, please email our sales team to request this. The order will be refunded in full within 30 days to the original payment source only.

Credits and refunds can only be completed once the products have been returned in full and in their original condition.

Any ordered parts which are showing out of stock when you place your order will be refunded within 30 days to the original payment source.

(13) Refunds (Private NON BUSINESS customers only)

All refunds are usually completed "end of month" and will be made to the original source as soon as practicable and in any case within 30 days unless conditions not within our control prevent us from doing so. In which case we may use an alternative method to refund any amount paid. Refunds will be made in the same currency as the payment being Sterling GBP.

(14) Force majeure

A party is not liable for failure to perform the party's obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.

If a party asserts Force Majeure as an excuse for failure to perform the party's obligation, then the nonperforming party must prove that the party took reasonable steps to minimize delay or damages caused by foreseeable events, that the party substantially fulfilled all non-excused obligations, and that the other party was timely notified of the likelihood or actual occurrence of an event described in Clause 14 (Force Majeure).

(15) Limitations and exclusions of liability


Our warranty lies only with the product supplied which shall be replaced or repaired at our discretion for a period of up to 6 months from the date of purchase.

Any product which has been damaged deliberately or accidentally at the fault of the installer or buyer will be excluded from any warranty.

We will not repair or replace any product which we believe has been damaged due to wrong installation, bad workmanship, incorrectly ordered, incorrectly wired, incorrectly set or adjusted, wrongly connected, deliberate or accidental damage, heat damage, any water or moisture damage, friction damage, ultra sonic damage, static discharge, lightening, fire, or any other physical damage.

(16) Business customers: indemnity

If you are a business customer, you hereby indemnify us and undertake to keep us indemnified against all and any liabilities, losses, damages, expenses and costs (including legal expenses and amounts paid in settlement of any demand, action or claim) arising, directly or indirectly, by using any parts supplied whether correctly or incorrectly and/or out of a breach by you of any of your obligations under these terms of sale. Use of any parts ordered and/or supplied, whether correctly or incorrectly, will be deemed as full acceptance of any/all parts delivered.

(17) Contract cancellation

We may cancel a contract to supply products made under these terms of sale immediately by written notice to you if you fail to pay, on time and in full, any amount due to us under the contract, or commit any material breach of your obligations to us under the contract.

Manufacturer restricted parts which are available to authorized consumers only may only be supplied once authorization is provided. Should entitlement not be provided, the order will be refunded.

Should any abusive behaviour, whether verbally or written, be witnessed against or directed towards any of our employees, any outstanding order/s will be cancelled and no further orders will be accepted.

If you are a business customer, we may cancel a contract to supply products made under these terms of sale if:

Your account breaches its credit limit or your account is not paid within the terms of the account.

(18) Consequences of cancellation

Upon the cancellation of a contract:

(a) we will cease to have any obligation to deliver products which are undelivered at the date of cancellation;

(b) any products delivered will remain our property and our right to recover the property may be actioned.

(c) any payment refunded will be refunded through the same payment provider as the original payment in Sterling GBP and any fluctuations in currency shall be borne by you.

(19) Scope of these terms of sale

These terms of sale do not constitute or contain any assignment or licence of any intellectual property rights, do not govern the licensing of works (including software) comprised or stored in products, and do not govern the provision of any services by us or any third party in relation to the products.

(20) General terms

The terms of this contract will be governed by the laws and courts of the United Kingdom.