Please note - We are a wholesaler and supply orders directly to many Manufacturing Companies Worldwide.

Our order system is fully automated so there is no need to "Chase your order" unless at least 7 days have passed without update.

Whilst we are happy to accept small volume orders, these will be blended in to our order book.

Your order status can be viewed in your account >> Order history.

COVID-19 status - Your order is likely to experience some delay in processing/shipment due to the Covid-19 restrictions in our warehouses.

We appreciate your patience!

Current estimated order processing times:



SHIPPING RATES


UNITED KINGDOM

Economy 2-5 days  £3.50

Registered and insured 1-2 days £5.60

Special delivery next day £9.00 ** Suspended due to increased workload **

Orders over £100 Free Tracked Delivery


EUROPE

Standard 7-10 working days £5.99

Tracked 3-5 working days £8.99

FEDEX/TNT 1-3 days £29.99 

Orders over £100 Free Tracked Delivery


REST OF WORLD

Economy 7-14 days depending on Country £6.99

Tracked 5-7 days depending on Country £9.99-£14.99

Orders over £100 Tracked Free Delivery


Delivery times are estimated times and are not guaranteed


We can ship using your own courier account, please include your account details at checkout for this service.


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ORDER PROCESSING & SHIPPING TIME (see above for changes)


Orders are normally processed within 24 hrs of receipt during work days, but during busy periods may be extended.

Orders placed outside of our working hours (after 4:30pm)  will be processed within 24 hrs of our next working day.

Stock orders are usually shipped within 48 hrs, but during busy periods may be extended.  

Some orders (particularly over 1000 pieces) may be shipped direct from the Manufacturer, in which case delivery time may be extended to 10 working days.

Orders which become a back order or "add to" order will be shipped within 10 working days.

Any orders which we are unable to fulfill within 14 working days will be refunded in full unless we are advised otherwise.

We do not offer a collection service.

We ship worldwide using cost effective shipping options, should you wish to use a specific service, please contact us before ordering.


ORDER STATUS MEANING;

Order Pending - Order received and is awaiting acceptance and processing

Order Processing - Order is accepted, is being validated and stock allocated

Order Processed - Stock has been allocated to your order and is awaiting shipping from our warehouse or receipt direct from the Manufacturer

Order Shipped - Order has been shipped and is on its way to you.

Back order - Your order contains a part/s which is out of stock, this part will be shipped out when new stock arrives normally within 14 days. When we run out of stock we already have new stock on order.


If you have a specific delivery schedule, please contact us before ordering to confirm we can accommodate it.


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PAYMENT


PAYPAL

We offer online payment in GBP, EURO or USD through PayPal - You do not need a PayPal account, and you can pay with all major debit and credit cards.

PayPal comes with a money back guarantee should you not receive your order.




BANK TRANSFER

We offer the option of payment by bank transfer for Companies in GBP or EURO.

Select the option to pay by Bank Transfer at checkout.

You will be supplied with the details you need to make the payment to our Company account.

Payment must be made within 7 days or the order will be cancelled.

Goods will not be shipped until the funds are received by our accounts.


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EU VAT - BREXIT

If you are outside the UK, from 01.01.2021 no VAT is added to your order.


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