COVID-19 status - Your order is likely to experience some delay in processing/shipment due to Covid-19 restrictions in our warehouses. We appreciate your patience.

Our sales offices and telephone lines are closed due to the UK shut-down.

All teams are all working remotely - Emails will be replied to but expect a delay - Please do not multi-email us and allow us time to reply.

       If your order is urgent, please ask for leadtime confirmation before you order!       


Our Warehouse and shipping teams are working normally but with a reduced number of workers. This will cause a small delay.

All staff are working within sensible guidelines which include distancing, regular hand washing, and all employees have personal hand sanitizers.


            Current Covid-19 Order processing times valid from 01.01.2021            


We aim to process your order within 2-5 working days from ordering.

We aim to dispatch your order within 1-2 working days of being processed.


If you place an order, we will do our very best to dispatch it as soon as possible.

Delivery throughout Europe is likely to be extended, specifically to France, Spain and Italy. Please be patient awaiting your order.


SHIPPING RATES


UNITED KINGDOM

Economy 2-5 days  £3.50

Registered and insured 1-2 days £5.60

Special delivery next day £9.00 ** Suspended due to increased workload **

Orders over £100 Free Tracked Delivery


EUROPE

Standard 7-10 working days £5.99

Tracked 3-5 working days £8.99

FEDEX/UPS 1-3 days £29.99 

Orders over £100 Free Tracked Delivery


REST OF WORLD

Economy 7-14 days depending on Country £6.99

Tracked 5-7 days depending on Country £9.99-£14.99

Orders over £100 Tracked Free Delivery


Delivery times are estimated times and are not guaranteed


We can ship using your own courier account, please include your account details at checkout for this service.


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ORDER PROCESSING & SHIPPING TIME (see above for changes)


Orders are normally processed within 24 hrs of receipt during work days, but during busy periods may be extended.

Orders placed outside of our working hours (after 4:30pm)  will be processed within 24 hrs of our next working day.

Stock orders are usually shipped within 48 hrs, but during busy periods may be extended.  

Some orders (particularly over 1000 pieces) may be shipped direct from the Manufacturer, in which case delivery time may be extended to 10 working days.

Orders which become a back order or "add to" order will be shipped within 10 working days.

Any orders which we are unable to fulfill within 14 working days will be refunded in full unless we are advised otherwise.

We do not offer a collection service.

We ship worldwide using cost effective shipping options, should you wish to use a specific service, please contact us before ordering.


ORDER STATUS MEANING;

Order Pending - Order received and is awaiting acceptance and processing

Order Processing - Order is accepted, is being validated and stock allocated

Order Processed - Stock has been allocated to your order and is awaiting shipping from our warehouse or receipt direct from the Manufacturer

Order Shipped - Order has been shipped and is on its way to you.


If you have a specific delivery schedule, please contact us before ordering to confirm we can accommodate it.


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PAYMENT


PAYPAL

We offer online payment in GBP, EURO or USD through PayPal - You do not need a PayPal account, and you can pay with all major debit and credit cards.

PayPal comes with a money back guarantee should you not receive your order.




BANK TRANSFER

We offer the option of payment by bank transfer for Companies in GBP or EURO.

Select the option to pay by Bank Transfer at checkout.

You will be supplied with the details you need to make the payment to our Company account.

Payment must be made within 7 days or the order will be cancelled.

Goods will not be shipped until the funds are received by our accounts.


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EU VAT - BREXIT

If you are outside the UK, from 01.01.2021 no VAT is added to your order.


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