Delivery & Payment
Everything you need to know about how we process, ship and take payment for your order.
UK stock
Dispatched within 24 hours of processing — 5 working days from order.
Non-UK / back order
Shenzhen facility or manufacturer: 5–10 working days.
Unfulfilable orders
Refunded in full if we cannot fulfil within 14 working days.
Order updates
Automatic email at every status change — no need to chase.
Order processing flow
Pending
Order received, awaiting acceptance
Processing
Accepted, stock being validated
Processed
Stock allocated, awaiting dispatch
Shipped
Order dispatched and on its way
| Status | What it means | Expected timeframe |
|---|---|---|
| Pending | Order received and queued for acceptance | Same business day |
| Processing | Order accepted, stock being validated and allocated | 1–2 working days |
| Processed | Stock allocated, awaiting dispatch or manufacturer receipt | Within 5 working days of order |
| Shipped | Dispatched — email notification with tracking to follow | Delivery per shipping rate selected |
| Back order | One or more parts out of stock — ships when new stock arrives. Replacement stock already on order. | Normally within 14 working days |
Shipping rates
Times shown are transit times only and do not include order processing time.
Payment methods
Card payment
All major credit and debit cards accepted including Visa, Mastercard, and Amex.
PayPal
Pay in GBP, EUR, or USD. No account needed. Money-back guarantee included.
Bank transfer
Available for companies in GBP or EUR. Payment within 7 days; goods ship on cleared funds.